Terms of service.

These terms are between you and Coram Creative. Using coramcreative.com or the client portal, or buying a plan, means you accept them. The purchase terms below are also shown when you check out and in your billing dashboard, and we ask you to accept them again if they change before your next purchase.

If you do not agree with these terms, please do not use the service.

A website designed, built, hosted and looked after for your business, on a monthly plan. The plans page describes each plan, and what it said when you bought is what your plan includes.

• Essentials: a unique design, your core pages, hosting, security and backups, contact forms and booking links, monthly content updates, Google search setup with a basic visitor report, and a direct line to our team.
• Advanced: everything in Essentials, plus seasonal and holiday designs, being found by AI search, accepting payments on your site, a monthly performance report, professional email setup, pages for each product or service, editing your own content, and a company dashboard with staff logins.
• Custom: everything in Advanced, plus fully custom applications such as kiosks, customer accounts and portals, and connections to your business tools, scoped and priced by quote.

Social media management is a separate, upcoming service. Nothing about it is included in the website plans until we announce it.

Every plan has a one-time setup fee, shown as the build fee at checkout, and then a flat monthly price. The Custom plan is priced by quote, and the final price is agreed before any work starts.

Purchase terms

• All sales are final. Payments for plans and services are not refundable.
• The build fee is non-refundable. The build fee is a one-time charge that pays the engineers and designers who design and build your site, so it is not refunded, including if you cancel.
• Monthly billing starts when you approve your site. Only the build fee is charged now, and the card you pay with is saved. Once your site is built to your liking, you review it and approve it, and your monthly subscription starts only then. That card is charged each month until you cancel.
• Your price is locked for a 1-year term. Your plan's monthly price is locked for 1 year from the day your monthly subscription starts. We will not raise it during that term.
• If you cancel. You can cancel at any time, including before your 1-year term ends. There is currently no early cancellation fee, and you do not have to pay for the rest of the term. Your subscription will not renew, and your site stays public until the end of your current billing period.

Payments are processed by Stripe. We email you about your payments, such as receipts and notices when a payment cannot be processed.

• Monthly updates are changes to what is already on your site, within your plan's monthly allowance. New pages beyond that are quoted separately.
• Seasonal refreshes change parts of your design with the season. A full redesign is a separate quote.
• Provider fees are not included: email mailboxes, payment processing fees and software subscriptions are billed by those providers, under their terms.
• Custom applications such as kiosks, portals and internal tools are the Custom plan.
• Upgrades are welcome at any time: tell us what you need and we move you to the next plan, keeping the site you already have.

After checkout we design and build your site. We will need your content: the text, photos, logos, prices, hours and anything else you want on it, and your answers along the way. The sooner we have them, the sooner your site is ready.

When the site is built to your liking, you review it and approve it. Your monthly subscription starts only then, and that is when your site goes live on your plan.

You own your content, your domain and the intellectual property in your website. We manage it on your behalf and you always have full access and control. You give us permission to use what you provide to build, host, update and promote your site.

You confirm you have the right to use everything you give us, and you are responsible for what your site says to your own customers: your prices, claims, offers and any notices your business must show.

We may show your site on our Work page as an example of what we do. Tell us if you would rather it were not shown.

We host your site, keep it secure and back it up. We aim to keep it available at all times, but no host can promise that, so we do not guarantee uninterrupted availability. We tell you ahead of time about planned maintenance whenever we can.

Support comes straight from our team, through the portal, email or phone. The Custom plan has priority access.

To use the client portal you need an account, and you agree to:

• Give us accurate and current information, and keep it up to date
• Keep your password and your staff logins safe, and tell us straight away if you think someone else has used them
• Be responsible for what is done through your account and the logins you give your team

You agree not to use the service, or a site we host for you, to:

• Break the law, or publish content that is illegal, deceptive or infringes on someone else’s rights
• Send spam, spread malware or run scams
• Impersonate a person or business
• Try to get into our systems or other customers’ accounts, or interfere with the service
• Scrape or copy our website or our other customers’ sites without permission

Your saved card is charged each month until you cancel. If a payment cannot be processed we email you and try again. While a plan stays unpaid, your site may show an unpaid notice or be taken offline until the balance is settled.

You can cancel at any time from your billing dashboard or by telling us. There is no early cancellation fee, your subscription does not renew, and your site stays public until the end of the billing period you have paid for. The setup fee is not refunded.

Some parts of your plan rely on other companies: Stripe for payments, email providers for mailboxes, Google for your business listing, and the booking, payment and software tools we connect for you. Their fees and terms are theirs, and we cannot promise how they will perform.

We do not give legal, financial or tax advice. The service is provided as described on the plans page and in these terms, without other warranties.

To the fullest extent the law allows, Coram Creative is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from the service, and our total liability to you for any claim is limited to what you paid us in the twelve months before the claim.

You agree to cover us against claims, losses and costs that come from your content, your use of the service or your breaking of these terms.

You can leave at any time by cancelling. We may suspend or end the service if you break these terms or leave a plan unpaid, and we will tell you first whenever we reasonably can.

When the service ends, your site stays public until the end of the billing period you have paid for. After that we take it down. Ask us for a copy of your content before then and we will give it to you.

We may update these terms. We post the new version here with the date at the top, and we ask you to accept changed purchase terms again before your next purchase. Using the service after a change means you accept it.

These terms are governed by the laws of the state in which Coram Creative is organized, without regard to conflict of law principles.